The Adaptive phase of the skin program features more technical and service information that builds upon the Core knowledge. The Adaptive Future Professionals become oriented to the clinic classroom where the guest service experience occurs. They “apply the rules” and practice the technical procedures learned to accommodate the needs of the service guest. The Adaptive phase provides the structure to offer an extraordinary guest service and establish the necessary business skills to succeed.

In the Creative phase of the skin program, the Future Professionals discover new industry information and trends. They are inspired to develop their craft by learning how to “expand the rules” and individualize the service to each service guest’s needs. The Future Professionals are motivated, directed, and coached to participate in peer teaching “objective-based education” for (as is reinforced) “the one who does the work does the learning.”