A Kind Response to COVID-19
“On any day of the year the denominator of kindness will be vastly greater than the numerator of cruelty.” —Daniel Goleman
At Paul Mitchell Schools we are all doing our best to protect you, to protect others, and to protect ourselves against COVID-19. We are following guidelines set by all governing agencies for sanitation and disinfection, washing hands, wearing masks, social distancing, and more to provide the best education possible under very difficult circumstances.
The reality is that we are social beings, and this industry that we love requires human touch. Suffice it to say that even under the highest practices of sanitation, disinfection, and protection, some people will still contract this virus, and when that happens, how people react is telling of true character.
How does one typically react when someone gets cancer, Alzheimer’s, dementia, or any other disease? Because these are not contagious diseases, most people react with kindness, compassion, empathy, and support.
How does one typically react when someone gets something contagious, like a cold or the flu? Usually, we bring them some chicken soup and send healing energy and words of love and good health, like, “Get well soon. We are kind and inquire if anything is needed, then get it for them.
So because we all can’t live in a plastic bubble, someone you know may get COVID-19. And when that happens, how will you react? Is it a time to point fingers in blame or shame? No.
When asking who, how, or where someone contracted COVID-19, ask yourself what the intention is behind these questions. Is it to gossip? Is it to shame? Or is it to be kind, to comfort, and to send healing thoughts, prayers, words, and energy?
Ask yourself how you would want others to react if you, yourself, contracted COVID-19.
Yes, it’s a scary and uncertain time, which is bringing up a lot of fear in people. But it’s also a time for opportunity—to fight our fears and of show up in our best and truest colors. More than ever before, now is the time to be kind.
In any house of Paul Mitchell, we won’t tolerate bullying in any form, which includes gossiping, blaming, or shaming of any sort. Paul Mitchell Schools are places where everyone is safe and cared for, where kindness prevails, and where “One Size Fits All.”
Cheers and wellness,
Brennan Claybaugh Director of Education
At Paul Mitchell The School Sherman Oaks, our most important priority is the safety and well-being of our Customers, Employees and Future Professionals. We are closely monitoring the guidance on the coronavirus (COVID-19) provided by the Centers for Disease Control (CDC), the World Health Organization (WHO), and other government agencies as the situation evolves.
We want to share with you the added precautions we are taking the ensure a clean and sanitary environment. We have amplified our cleaning and sanitizing procedures and are strictly following the guidelines of the Centers for Disease Control and Prevention (CDC).
Thank you for your understanding and as always for being the best part of our Future Professionals Education.
Centers for Disease Control and Prevention
World Health Organization
The U.S. Department of Education
June 29, 2020
Dear Future Professionals at PMTS-Sherman Oaks!
I have to say, that last week was wonderful as I saw many of you return to school. It felt great to see some life and action back in the school. I say all the time that you are my family, and the past 3 month have been really sad for me not seeing each of you day in and day out.
All of that being said, I do want you to take the direction coming from Bri and the management team of wearing your masks while in the building and trying your best to social distance by staying 6 feet away from each other. We need to do the best we can at getting everyone’s life back to normal, while still remaining cautious. It is very important and your responsibility to sanitize your tools and your area before every break. This will help in the desire to keep you and those around you safe and healthy.
Last week there was a document that went out, outlining the steps the school has taken as well as what is expected of each of you. In order to stay in the school at this time, this will need to be signed. Although signing a piece of paper and following all of the precautions does not mean that we are 100% protected from the virus, it does help put the responsibility on each of us to do our part to protect each other.
I can do what needs to be done in the school to stay clean and sanitized, but even with all those efforts, there may be those who become infected outside of the school. This is why we are making sure that everyone takes their temperature before they come into the building and it becomes really important that you do not come to school if you are feeling sick at all. If someone does become infected with the virus, we are looking to the Los Angeles County Department of Public health for answers on what we do as a school, below are questions and answers we pulled from their website that I think will help all of us with what the school is officially adapting as our protocol.
What if I become infected?
What is your definition for “close Contact”?
A “close contact” is any of the following people who were exposed to an “*infected person” while they were infectious:
If I was infected or in close contact with someone who has become infected, when can I return back to school?
With all of this being said, again, it is so important for you to stay home if you are feeling sick. Please remember to email Dawn at firstname.lastname@example.org if you need to be placed on a leave of absence.
Just as we have said before, things are changing on a day to day basis and we have been diligent at staying up to date on all of the regulations and changes. One thing that has changed is that we are now able to have currently enrolled future professionals spending their full time in the school as well as others spending their full time on distance learning. HUGE REGULATION CHANGE! So, with that being said, if you are wanting to stay enrolled in the school on your current schedule, we will remain open for you to do that. If you wish to go back onto distance learning, we will start this program back up on Monday June 29, 2020.
If you are wishing to do distance learning, you will need to email Bri to request this change at email@example.com. In order for you to have this change made and for you to start distance learning on June 29th, you will need to email Bri by this Thursday, June 25, 2020. Any requests received after this date will not start distance learning until the following week, July 6, 2020.
On distance learning, there will be a few changes that are made. If you would like to participate in distance learning, then you will need to pick between one of two schedules…
When you send an email to Bri requesting to be on distance learning, please let her know what schedule you are also requesting. All schedule changes will automatically be approved to go onto distance learning.
It also must be noted that make-up time will not be accepted. Just as if you were attending the school “in-person” you have to complete the hours for the week, within the week. If work is turned in after 11:50pm on Saturday, your work will not be accepted as hours.
Please remember that it is VERY important that no matter if you are in the building or on distance learning for school, attendance is really, really crucial. Although, I have waved overtime during this time of COVID, your loans and financial aid are still subject to an attendance check. This is why maintaining an 80% attendance or higher is imperative to you successfully remaining funded.
As I have said since this whole pandemic has happened, I am happy to help and answer any of your questions, and I know that Bri as well as the rest of the management team are all here for you and ready to help problem solve any of your challenges. Please reach out to us, we are here for you.
May you stay healthy and safe,
Paul Mitchell the School – Sherman Oaks
IF REQUESTING TO GO ON DISTANCE LEARNING, PLEASE EMAIL BRI THE FOLLOWING:
May 7, 2020
Dear Sherman Oaks Future Professionals,
I know that we had a bit of a conversation about this in Pow Wow on Tuesday, but I thought it was important to also send this info over to you. During these unusual times, it is more important that we recognize that some of you may be coping with the current health crisis. The news has reported an increase in the number of individuals who are abusing their spouses or significant others, and that there has been an increase in alcohol and drug use.
I would like to reiterate to you, that the following resources are available to all including:
1. The Campus Crime and Safety Report is located on the school’s website on the home page and includes resource information on where individuals can go who are being physically or sexually abuse by someone.
2. The Drug Free Workplace Policy is located on the school’s website on the home page and includes resources for individuals who are suffering from either drug or alcohol addiction.
3. The school’s Professional Advisors, Shanti and Paul have a list of agencies in the local area that address life challenges, including physical and sexual abuse, drug and alcohol addiction, mental health challenges, and others.
It is important to me that everyone know where they can find these resources and who they can reach out to for help if they need it. In addition to the resources listed above, below are helpful links that specifically address mental health challenges and COVID-19.
Centers for Disease Control
If you have any questions, please feel free to contact me, Briana Oborn at
Either of our future professional advisors, Shanti Agin at firstname.lastname@example.org & Paul Islas at email@example.com.
It is my deepest hope that every single one of you are successful in learning what is
needed to learn to pass your state board and be successful in this industry. But, it is even more important to me that you accomplish this while remaining safe and healthy.
As always, we are here for you!
Paul Mitchell the School – Sherman Oaks
March 30, 2020
Hello Sherman Oaks Future Professionals!
Happy Monday! I hope that you had a great weekend and were able to spend it with those you love.
Well, this has sure been a journey hasn’t it! We continue to search for ways to improve your educational experience. I hope that this week you will see that the format is a little easier for you.
I just wanted to start out the week and remind you that we will have educators
available to monitor the google classroom during the hours that we are usually in the school. (Mon – Thurs 9:30am – 10pm & Fri – Sat 9:30am – 5pm). We are available during these hours to help you with questions on curriculum & technical questions. The following are who will managing Google Classroom.
The schedule is:
Monday 9:30am – 2pm = Shanti (firstname.lastname@example.org)
Monday 2pm – 10pm = Jay (email@example.com)
Tuesday 9:30am – 2pm = Paul (firstname.lastname@example.org)
Tuesday 2pm – 10pm = Johnny (email@example.com)
Wednesday 9:30am – 2pm = Shanti (firstname.lastname@example.org)
Wednesday 2pm – 10pm = Elizabeth (email@example.com)
Thursday 9:30am – 2pm = Paul (firstname.lastname@example.org)
Thursday 2pm – 10pm = Nic (email@example.com)
Friday 9:30am – 5pm = Jacob (firstname.lastname@example.org)
Saturday 9:30am – 5pm = Paul (email@example.com)
As you can imagine, the rest of us (and the ones managing the google
classroom as well) are working on creating content for you non-stop. So, if you
could please direct your questions to these people during their assigned hours
first, that would be great. If you do not get the answer you are looking for, then of course others would love to help. Our goal is to always make sure that your
questions are being answered.
I also want to remind you that Shanti and Paul are available for zoom meetings
or phone conversations if you are struggling with anything that you would
normally go to them for. Likewise, Jasmine (firstname.lastname@example.org) is
available for any financial aid questions or help and Dawn
(email@example.com) is available for any operations questions.
As always, I am here to help as well, but in looking at my emails this morning I am
seeing that many of you have written emails on Saturday that could have been
answered in google classroom chat on Saturday.
Much Love & Stay Healthy,
March 26, 2020
Hi Shoaks Future Professionals!
How are you all doing? I hope that not only are you healthy, but that you are also reconnecting with the things that really matter in life as we have all been forced to slow down. I hope that you are all starting to grasp this whole new world of Temporary Distance Education.
Thank you for being patient and understanding as we continue to navigate through this ever changing landscape of Temporary Distance Education. Please know that as a company we are in constant contact with the US Department of Education as well as our Accrediting Agency and California state boards. This is all new territory for us (really everyone), and the distance education tides are changing day-by-day.
Thankfully, these agencies are listening to us as we explain to them the reality of how they are requiring schools to conduct distance education. Based on the rules that have been provided, we are not only doing the best at making distance education work, but also keep you informed as quickly as possible. We appreciate your flexibility and earnestness in making distance education a success for you.
Just to clarify some regulations that we have received questions on:
1. IF I DON’T COMPLETE ALL OF MY WORK FOR THE WEEK, WILL THESE HOURS COUNT AGAINST ME?
We want you to know that during this Pandemic, PMTS – Sherman Oaks will NOT be charging overtime accrued during this time. (No overtime starting March 11 till whenever we start back regular school). The part that you need to understand is that even though overtime is NOT being charged, You will still accrue missed hours. This effects your attendance percentage. If your attendance drops below an 80% you become at risk for loosing your financial aid. This is a rule by our accrediting agency and USDE. If they change this rule, we will let you know. So, trying to complete as much as possible of the google classroom assignments is very important.
2. DOES THE 14 DAY RULE STILL APPLY?
YES! Please make sure that every week you are turning in some of the assignments to stay currently enrolled in school.
3. IF I DON’T WANT TO DO DISTANCE EDUCATION AND I DON’T WANT TO GO ON A LEAVE OF ABSENCE, CAN I JUST NOT DO THE WORK AND START BACK UP WITH THE SCHOOL IS BACK TO NORMAL?
NO! You need to either be working on distance education or you need to go on a leave of absence. If you don’t do one of these things, you will be dropped from the program due to the 14 day rule. To go on a Leave of Absence, please email Dawn at
4.CAN I DO MAKE-UP HOURS DURING THIS TIME?
Currently, make-up hours are not necessary because you have a time frame (one week) to complete all of your scheduled weeks’ hours.
I hope that this helps. I know that I say it in every message I put out there, but, I will say it again! We are here if you need us. Please do not hesitate to email us, klass app us, communicate with us in Google Classroom. We want to make sure that your questions are being answered.
Much Love and Stay Healthy!
March 25, 2020
Dear Future Professionals,
We are excited to announce that we have officially been approved to offer Temporary Distance
Education (TDE). This is an entirely new academic world and there are many uncertainties moving
forward. But we will continue to provide support. As a team, we are working collaboratively and
diligently to provide you with assignments and grading as quickly as possible.
As a currently enrolled Future Professional. You are expected to continue with your academic
program through this TDE. Starting immediately, based on your current program and schedule. You
should plan on continuing to engage and interact with the Learning Leaders and Staff in the
educational content moving forward. You are still enrolled in school and school will still continue, just
in an on-line environment. The rules for academic honesty and integrity still apply.
Future Professionals, you received the TDE schedule through your school email via the Google
Education platform. You will also be receiving a tutorial on how to navigate through Google
Education. If you have any questions, please reach out via the Google Education platform, the Klass
App or email at firstname.lastname@example.org
We encourage you to stick to your normal schedule as best as possible. You will be eligible to
receive the amount of hours each week that you are currently scheduled for. (example – 20 hours
for a night school Future Professional, 30 hours for a 3-day Future Professional, etc.) Hours will not
count against you at this time, but you will need to complete some work each week to remain
currently attending. If you plan on not participating in Distance Based Education, then you will need
to go on an official Leave of Absence. Please email Dawn for that information at
There will be a Learning Leader available for virtual office hours between the hours of 9am – 10pm
Monday through Thursday and 9am – 5pm on Fridays and Saturdays. Assignments will be due by
5pm on Saturday to receive hours for that week. Please interact with them on Google Classroom or
email at email@example.com
So, in summary, for us all, we know that this is a huge change and we will all undoubtable have many
unanswered questions. We are unsure of timelines and long term planning at this point. But we will
work together addressing all areas of concern. More information will continue to be provided as it
becomes available. Please remember that we are all in this together, you are certainly not alone.
We realize that this represents major adjustments for us all. But it is our intention to work
collaboratively to keep everyone healthy and safe. We will meet each challenge as a “shoaks”
community, providing support to one another as we go throughout the remainder of this unique
We look forward to seeing you…virtually!
Bri & Paul
March 23, 2020
Good Morning to our wonderful SHOAKS Future Professionals!
I hope that you are starting to settle into your TEMPORARY new normal! This time is so
uncertain and I think that the only thing that we as a team really know is that we miss you!
We had so much fun with you all on Instagram having you all guess our home work spaces.
I just wanted to get on here and let you know that we are so impressed by the engagement
on Google Classroom. As the days went on last week, we thought of ways to improve your
experience. I am sure that this will not be the first time that we re-adjust as we are constantly
looking for the best for you. Please be patient with us.
As you saw when we originally set up the google classroom, you were all placed into
different classes based on where you would be in the school. We felt as though that might
get confusing. So, we have changed things and put you in “classrooms” based on your
current schedule and program. All of your week’s classes and assignments will be placed
into the classroom each week and your assignments will all be due by Saturday at 5pm each
week in order to receive your hours for that week. So, this weekend an invite was sent out for
you to join your classroom. Please make sure that you join and check that out.
We want you to know that we are here for you, ready to engage with you and answer any
questions that you have. There will be someone monitoring the google classroom chats for
the same hours that we are currently open at the school:
Monday – Thursday 9:30am – 10pm
Friday – Saturday 9:30am – 5pm
If you have a private message or need to direct your message to a certain management
member, please send us a Klass app or email us. As a reminder, here are our email
Briana Oborn, Director – firstname.lastname@example.org
Dawn Daniels, Operations Leader – email@example.com
Jasmine Chu, Financial Aid Leader – firstname.lastname@example.org
Rene Zamora, Education Leader – email@example.com
Xotchil Martinak, Education Leader – firstname.lastname@example.org
Tuesday, March 17
Dear Future Professionals,
We have spent all morning planning, researching and contemplating the situation we are
currently in, due to the coronavirus.
At this point, new (temporary) regulations have been put in place and because of that we have
submitted requests to our accrediting and governing agencies and are waiting to be approved to
offer Distant Based Education (Virtual Education). Xotchil and Rene have been working non-
stop on the plan and outline for how we are going to roll this plan out to you so that you can
continue to receive hours. We should hopefully receive this approval by mid-week. We are
officially closed, but hoping to start these virtual classes by the end of the week.
What we do know…
1. We are planning to use the Google Classroom platform for virtual classes, to receive
and turn in assignments as well as live classes. We will be sending you tutorials later
this week and information as to how to set up and be prepared for when this launches.
Please keep an eye out.
2. You will need to use your school (gmail) email address to communicate with us via
Google Classroom. Please make sure that you still have access to that email address
and that you are checking it regularly.
3. You will be eligible to receive the amount of hours each week that you are typically
scheduled (example – 20 hours for a night school Future Professional, 27 hours for a
night school plus Saturday Future Professional, etc.).
4. Hours will not count against you at this time, but if you plan on not participating in
Distance Based Education, then you will need to go on an official Leave of Absence.
Please email Dawn for that information at email@example.com
5. If you would like to come and get things out of your locker, you can come by the school
and get them tomorrow (Tuesday) between the hours of 2 – 6pm. You will need your
doll heads, kits and tri-pods for distance education.
6. Core Future Professionals. We will still press on with your education as well and many
of your classes will be virtual but live and during your scheduled time. Because we have
not received this final approval for Distance learning, we will let you know the exact date
that your classes will resume.
7. VA Future Professionals. We know that there are some questions left out there that you
have. We have a webinar call with the VA on Wednesday where we hope to get more
information. We will let you know as soon as we know any updates and information.
As news of COVID-19 evolves, we are receiving new information constantly. We will change
and bend to the direction of the city, state and federal government as needed. So, please be
patient with us. We are looking day to day with this. It is our goal to keep in communication
with you through the Klass App. Please make sure that you are logged into that.
It is our hope that you remain safe. Please let us know if you have a change in your health.
We miss you all already and can’t wait until this all ends and we are together again at the
school. Until then…We can’t wait to connect with you virtually.
Bri and Paul